Key Takeaways
- Demand incremental delivery: see working slices early, not a big-bang reveal
- Walk through real workflows with builders weekly — catch drift before it hardens
- Data migration and exception paths deserve design time equal to the happy path
- Training is adoption: roles, sandbox, and validation before go-live
- Own the Definition of Done — measurable acceptance beats “looks good”
Protect Yourself from Vaporware and Horror Stories
Here’s the truth: you should never be asked to “trust the process” without seeing results. There is a lot riding on the implentation of new software. Waiting for the big reveal could be waiting for the disaster.



